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Adopting AI for Customer Service
When AI and customer service areas meet, they can completely change the customer experience from ‘okay’ to ‘wow’. Where do they meet? How? Can you help?
AI and Supply Chain Management
What slips out when some companies try to make AI shine for SCM? Why is it so tough to bring the AI value to supply chains?
Steps to Digital-Enabled Contract Lifecycle management
There is more to digitizing contract management than merely turning paper to clicks. What tools, processes, problems and remedies should you be ready with?
Leading the New Digital-Native Generation
Can CIOs ever understand the small attention spans and big priorities of the Centennials? How to lead the digital-natives well?
Leadership Recipe for VUCA
What is VUCA? Does it matter for leaders today? More than it ever did? Decode the mystery here.
Taming the data security beast
Data security is a beast overwhelming security
Strengthening Enterprise Core through Digital
It’s tempting to look into the future and reimagine customer areas with digital powers. But should you not look at current core systems too? How?
Tracking Digital Progress and Performance
Can business and IT leaders ever find a common ground on KPIs? They ‘have to’, if they want to be on the fast track of digital progress. But how?
Data Analytics as a Team Sport
Imagine business, data and IT areas working as a team to create a great score in data analytics? Sounds good? How to pick the coach and the playbook here?
Rethinking Segmentation for Better Security
Segmentation helps in getting better security and swifter compliance. How to deal with the network downtime though? How to do it well?